Terms of Service

The Services are provided to facilitate project intelligence, dashboard analytics, client portal management, and AI-powered insights for architecture and engineering firms (“Subscribers”) and their clients (“Portal Users”).

You agree not to:

• Use the Services in any way that violates applicable laws
• Attempt to access another subscriber's data or tenant
• Use automated means to access or collect information from the Services without prior written consent
• Interfere with or disrupt the Services or connected systems
• Reverse engineer, decompile, or disassemble any part of the platform
• Share account credentials with unauthorized users
• Upload malicious code or attempt to compromise platform security

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorized access at hello@prolens.io.

Authentication is managed by Clerk. Your use of authentication services is also subject to Clerk's terms and privacy policy.

ProLens is offered on a monthly subscription basis. Subscription tiers determine available features, integration limits, and AI feature access. Pricing is provided during the demo and onboarding process and is subject to your subscription agreement.

Subscriptions renew automatically unless cancelled at least 30 days before the renewal date. Refunds are not provided for partial months.

Client portals are provided free of charge with unlimited seats as part of all subscription tiers. The subscribing firm controls which data categories are visible on client portals through admin settings. ProLens is not responsible for data that the subscribing firm chooses to make visible to their clients.

Portal Users access the platform under the terms established by their firm's ProLens subscription. Portal Users do not have a direct contractual relationship with ProLens.

You retain all rights to your data. ProLens does not claim ownership of any project data, financial data, or client information accessed from your project management tools or created within the platform.

ProLens minimizes data storage by design. Financial records (invoices, time entries, cost rates, deal details) are queried from your project management tools in real time, held only long enough to display them, and erased automatically every 15 minutes. These records are never written to our permanent database. We store only project names, statuses, and Weekly Pulse snapshots that you create within ProLens.

We may use anonymized, aggregated metrics (with all identifying information removed) for industry benchmarking purposes. You may opt out of benchmarking participation in your account settings. Individual records are never included in benchmarking data.

ProLens connects to third-party project management tools via their published APIs. We are not responsible for changes to third-party APIs that may affect data availability or accuracy. We will make reasonable efforts to notify subscribers of known integration disruptions.

Tool connections are read-only. ProLens does not write to, modify, or update your project management tools. You may disconnect your project management tools at any time from the Settings page, which immediately stops all data access.

AI-powered features use Anthropic's Claude API to analyze your data and generate insights. Data sent to the AI is anonymized: client names, project names, and employee names are replaced with pseudonyms before transmission. Dollar amounts and percentages are included to enable accurate analysis.

You acknowledge that AI-generated insights are informational and should not be treated as financial, legal, or professional advice. ProLens is not liable for decisions made based on AI-generated content.

The Weekly Pulse workflow allows project managers to review, override, and publish project data to client portals. Published data reflects the subscribing firm's review and approval. ProLens is not responsible for the accuracy of data that has been manually overridden by a subscriber's team.

All content, software, and design elements of the Services are the property of ProLens and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from the platform without prior written consent.

Your data remains your property. Our intellectual property rights do not extend to any data you access or create within the platform.

The website at prolens.io contains industry data, analyses, and informational content provided for general purposes only. This content should not be construed as financial, legal, or professional advice. Decisions made based on information found on the website are made at your own discretion and risk.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PROLENS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICES' OPERATION, AVAILABILITY, ACCURACY, OR COMPLETENESS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROLENS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID IN SUBSCRIPTION FEES DURING THE TWELVE MONTHS PRECEDING THE CLAIM.

WE ARE NOT LIABLE FOR DECISIONS MADE BASED ON AI-GENERATED INSIGHTS, DASHBOARD ANALYTICS, OR ANY DATA DISPLAYED ON THE PLATFORM.

You agree to indemnify and hold harmless ProLens, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Services or your violation of these Terms.

Either party may terminate the subscription with 30 days written notice. Upon termination:

• Financial data access stops immediately (real-time connection to your project management tools is severed)
• Any financial metrics held to display the page are erased within 15 minutes
• You may request export of project records and Weekly Pulse snapshots within 90 days
• All stored data is permanently deleted 90 days after cancellation

We may suspend or terminate accounts that violate these Terms without notice.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Dallas County, Texas.

We may update these Terms from time to time. When we make changes, we will update the “Last updated” date and notify account holders via email at least 30 days before material changes take effect.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

ProLens
Rowlett, TX
Email: hello@prolens.io